Q: How much are memberships?

A: We are a personal training studio. We only offer one-on-one training sessions, and small group classes. Training session and class prices are based on the amount of training sessions per month. Please email info@jaxdfitnessny.com for more details. 

 

Q: What are your hours?

A: As a personal training studio, our hours are per appointment. We maintain office hours from 1- 4PM Monday - Thursday. If you’d like to schedule a training session or want to inquire about our services, please email info@jaxdfitnessny.com. 

 

Q: Can I bring a friend? Do you offer guest passes?

A: You can bring a friend or family member to group class for a drop-in fee of $30.00. If you would like to schedule partner training, please email info@jaxdfitnessny.com for more details. 

 

Q: Can I freeze my personal training membership?

A: Yes you can, for up to 3 months per year. You would need to speak with an administrator to do so. There is no charge to freeze and un-freeze your membership. 

 

Q: What is your cancellation policy?

A: All personal training sessions have a 24 hour cancellation policy. This policy ensures that all members have the opportunity to access the training slots they request, and ensures respect for trainer’s time. We do understand that unforeseen circumstances do arise, and will discuss exceptions on a case-by- case basis. 

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Q: Can I share my personal training membership?

A: You can share your personal training memberships with family members. Please inquire at info@jaxdfitnessny.com for more details. 

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Q: Do you offer childcare?

A: No, we do not offer childcare. However, children can train with a personal trainer or join group classes as long as they have parental consent. 

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Q: Do you take cash?

A: Yes, we do and will provide a receipt. 

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Q: Do you provide lockers? 

A: No, we do not provide lockers. Clients can leave personal items in our cubbies. However, we are not responsible for any stolen or lost personal belongings.